Updated October 22, 2026
Information we collect
We may collect information you choose to provide, including your name, email address, phone number, trip details, RV details, ZIP code, uploaded content, and messages. If WeRV creates a customer account for you, the account may also contain rental dates, vehicle and reservation references, pickup or delivery details, payment summaries, membership status, and customer-visible trip updates. We may also receive basic technical information such as browser type, device information, referring page, pages viewed, and interaction data.
How we use information
We use information to answer questions, prepare estimates, support rentals and private-party services, provide and secure customer accounts, manage owner inquiries, improve the website, prevent misuse, and communicate about a request you made. Booking and payment information submitted through a connected checkout is also governed by that provider’s terms and privacy practices.
When information is shared
We may share information with service providers that help operate the website, authentication, database, communications, analytics, booking, payments, or related customer services. We may also disclose information when required by law, to protect customers or WeRV, or as part of a business transaction. We do not sell personal information for money.
RV Scout buyer research
When you use Scout, we collect your RV preferences, budget, search area, optional tow vehicle details, questions and messages. We use this information to research suitable RVs, explain how they fit your needs, and provide the files or reports you purchase. You can leave a VIN out if you prefer. Do not upload identification documents, payment card details or another person’s private records.
Your brief and research files are private to your account and the WeRV staff who need access to provide support or deliver the service. We may ask sellers factual questions about a unit without identifying you. We ask for your permission before introducing you to a seller or sharing your contact information or private budget. Buying research does not enroll you in marketing.
We may use grouped search preferences to understand local demand and help sellers describe their RVs accurately. We do not include buyer names, contact details, VINs, private messages or individual budget limits in seller demand summaries. We do not publish a summary that would identify a particular buyer.
Seller information and publication permissions
Scout may record a seller’s contact details, unit information, responses, source links and permissions. A private research file and a public listing have different audiences. We record the permitted audience before sharing seller information, documents or photos, and remove private details that are not needed for that purpose. Permission to answer a research question does not by itself authorize a public listing.
A seller can withdraw future sharing or listing permission through My WeRV or by contacting us. Withdrawal stops new use that depends on that permission. It does not automatically erase a research file already delivered to a buyer, a payment record or information we must keep for legal, security or dispute purposes. A free listing trial ends without an automatic charge.
Optional browsing analytics
When you allow analytics, WeRV records a pseudonymous browser identifier, pages visited, coarse engagement, product and booking actions, and campaign source. An inquiry may link that browser history to the information you supply. Signed-in activity may be associated with your account. Anonymous history is browser activity, not proof of a person’s identity. We do not record keystrokes, payment details, precise location, device fingerprints or private account page contents. Shared devices and blocked or declined analytics limit what we can observe. You can change your choice using Analytics choices in the footer. Supported Global Privacy Control and Do Not Track signals disable this optional tracking.
Rental license copies at check-in
After rental payment, each named driver can upload a license copy through their private check-in page. Authorized WeRV rental staff review the copy and original license, check its apparent validity and expiration, and compare the name and photo with the person present. This manual process does not use Persona, automated face matching, selfie verification or biometric templates.
We retain each uploaded license copy for one calendar year from upload. Uploading the same copy again starts a new one-year period. Access ends at expiration, and an hourly cleanup removes expired copies from the active system. Staff review decisions, rental agreements, signature records, receipts and claim records follow the separate retention criteria below.
License copies are stored privately in our Supabase database and served through the WeRV website hosted by Vercel. Electronic signatures are recorded in the WeRV system. Access is limited to the driver and authorized rental staff. Relevant information may be provided to an insurer, adjuster, legal adviser or authority where lawfully necessary. License copies are excluded from advertising and ordinary browsing analytics; unit owners do not receive unrestricted access.
Condition photos and requested location captures support pickup, return and incident evidence. Camera and location permissions are requested when used; this check-in workflow does not continuously track the trip. Contact, condition, location, signature and technical records are retained only as reasonably necessary for their stated rental, legal, dispute and security purposes.
For rental privacy requests, use the WeRV help page, call (951) 289-0755, or write to WeRV Inc., 41491 E Florida Ave, Hemet, CA 92544.
Account security
Customer and staff passwords are created and reset through secure email links. WeRV staff should not ask you to disclose your password. Keep account credentials private and contact WeRV promptly if you believe your account was accessed without permission.
Texts, calls, and email
If you give permission, WeRV may contact you about the specific rental, RV, estimate, or program you requested. Message and data rates may apply. Consent is not a condition of purchase. You can ask us to stop marketing texts by replying STOP and request help by replying HELP.
Retention and security
We retain information only as reasonably necessary for the purposes described here, legal obligations, dispute resolution, and security. No online system is completely secure, but WeRV uses administrative and technical safeguards intended to protect submitted information.
Your choices
You may ask to access, correct, or delete information associated with you, subject to legal and operational exceptions. You may also opt out of promotional communications at any time.
Contact WeRV
For a privacy request, call (951) 289-0755 or use the WeRV help page. We may need to verify your identity before completing a request.